Safety Guidelines

When meeting to pick up or return gear, always prioritize your personal safety.

• Choose public locations: Meet at busy, well-lit public places like coffee shops, ski resort parking lots, or shopping centers
• Bring a friend: When possible, bring someone with you to meetups, especially for first-time exchanges
• Meet during daylight: Schedule pickups and returns during daytime hours when visibility is best
• Share your plans: Let a friend or family member know where you're going and who you're meeting
• Trust your instincts: If something feels off, it's okay to cancel or reschedule the meetup

Always thoroughly inspect gear before accepting a rental. Document condition to protect both parties.

• Check for damage: Inspect boards and skis for cracks, delamination, edge damage, and binding issues
• Test bindings: Ensure bindings lock properly and release mechanisms work correctly
• Take photos: Document the gear's condition with timestamped photos at pickup and return
• Match the listing: Verify the gear matches what was advertised in the listing photos and description
• Note existing wear: Point out any existing scratches or wear to the owner before your rental begins

Keep all communication within the gswap app to maintain a record and stay protected.

• Use in-app messaging: All conversations should happen through gswap's messaging system for your protection
• Be responsive: Reply to messages promptly, especially when coordinating pickup and return times
• Be clear about expectations: Discuss gear condition, rental terms, and meetup logistics before confirming
• Avoid sharing personal info: Don't share your home address, personal phone number, or social media until you're comfortable
• Report suspicious behavior: If someone asks you to communicate off-platform or seems suspicious, report them to gswap

Always use gswap's secure payment system. Never pay outside the app.

• Pay through gswap only: All payments should go through our secure Stripe-powered system
• Never pay in cash: Cash transactions aren't protected and can't be disputed if issues arise
• Avoid external payment apps: Don't use Venmo, Zelle, or other apps—you lose buyer protection
• Understand the deposit: Security deposits protect owners from damage and are refunded after successful returns
• Review before booking: Check the total cost including any fees before confirming your rental

If something goes wrong, we're here to help. Report issues promptly so we can assist.

• Report immediately: If gear is damaged, missing, or not as described, report within 24 hours of pickup
• Document everything: Take photos and keep records of all communication related to the issue
• Use the incident system: File a dispute through the app to initiate our resolution process
• Stay professional: Keep communication respectful even during disputes—it helps us resolve issues faster
• Contact support: Reach out to safety@gswap.fyi for urgent safety concerns

Tips for Gear Owners

Protect yourself and your equipment when listing gear on gswap.

• Verify renter identity: Use the QR code verification system at pickup and return
• Set appropriate deposits: Choose a security deposit that reflects your gear's value
• Be accurate in listings: Honest descriptions prevent disputes and build your reputation
• Check renter reviews: Look at a renter's history and ratings before accepting bookings
• Maintain your gear: Well-maintained equipment is safer and leads to better reviews

Tips for Renters

Get the best rental experience by being a responsible renter.

• Know your skill level: Rent gear appropriate for your experience—don't overestimate your abilities
• Read reviews carefully: Check owner ratings and read previous renter feedback
• Respect the gear: Treat rented equipment as if it were your own
• Return on time: Late returns can affect the next renter and your reputation
• Report damage honestly: Accidents happen—report them promptly rather than trying to hide them